Most frequently asked questions

Ordering & delivery

We send our parcels with PostNL. For shipments within the Netherlands the shipping costs are € 6,25 (excl. VAT). For shipments to Belgium, the shipping costs are € 9.25 (excl. VAT). Other countries:

Region

Costs

 Germany  

 € 10.00

  Luxembourg  

 € 12.00

  Denmark, France, Austria  

 € 15.00

  Italy, Spain  

 € 16.00

  Slovakia, Czech Republic  

 € 17.00

  Ireland, Portugal  

 € 19.00

  Finland, Hungary, Poland, Sweden  

 € 20.00

  Norway, Slovenia, Switzerland  

 € 22.00

  Cyprus, Bulgaria, Estonia, Greece, Croatia, Latvia, Lithuania, Malta, Romania  

 € 26.00

  Aruba, Bonaire, Sint Eustatius and Saba, Curaçao  

 € 35.00

Only logged in users can place an order on our purchasing platform. First place your products in the shopping cart. Then click on the shopping cart icon in the upper right corner. Your shopping cart will appear on the right side of your screen, after which you can click on 'checkout'. Here you will see an overview of the products you ordered and your billing information. If you wish, you can indicate that the order should be sent to another address than your billing address. Finally, select a payment method and confirm your order.

No, STUDIO MOAX does not work with quantity discounts. Our purchasing platform provides the latest trends at the best purchasing prices every day of the year.

Yes, all prices shown are exclusive of VAT. The VAT will be visible at checkout (if applicable).

We do not work with minimum order amounts. The minimum order quantity for each product is 6 pieces (free to choose colour and/or size).

Yes, after placing your order you will automatically receive an order confirmation by e-mail. This e-mail also contains an attachment with the invoice, which you can always easily download from your account dashboard in 'my orders'. Should you not see the e-mail in your inbox, please check your spam folder. If the order confirmation is still not visible, please contact info@studiomoax.nl.

The delivery time is ± 14 days.

Yes, as soon as your order is shipped, you will receive a shipping confirmation from us by e-mail including a track and trace code. This can also be found in your account dashboard in 'my orders'.

Orders cannot be returned. Our partners are located worldwide, it is administratively impossible for us to offer a return process. All qualities are checked by two quality managers so that we can guarantee good quality. They look at material, finish, dimensions and colour. Colours are allowed to deviate by 5%, as every new production batch (stock replenishment) of a product requires a new This is because every time there is a new production batch (stock replenishment) of a product, it has to be dyed again. It is impossible in the world of textiles impossible to dye exactly the same colour over and over again, which is why we apply a 5% deviation. deviation. Returns are only possible if a defect is found.